Privacy Policy

1. Introduction

Welcome to CleStay (brand of Nageshwari Engineers and Consultant Pvt Ltd). We respect your privacy and are committed to protecting your personal data. This privacy policy will inform you about how we look after your personal data when you visit our website and use our services, and tell you about your privacy rights.

2. Information We Collect

We may collect, use, store and transfer different kinds of personal data about you:

• Identity Data: Name, username, or similar identifier
• Contact Data: Email address, telephone numbers, hotel name
• Technical Data: IP address, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform
• Usage Data: Information about how you use our website and services
• Marketing and Communications Data: Your preferences in receiving marketing from us

3. How We Use Your Information

We will only use your personal data when the law allows us to. We use your information to:

• Provide, operate, and maintain our services
• Process your transactions and manage payments
• Send you technical notices, updates, security alerts, and support messages
• Respond to your comments, questions, and customer service requests
• Communicate with you about products, services, offers, and promotions
• Monitor and analyze trends, usage, and activities
• Detect, prevent, and address technical issues and fraudulent activities

4. Data Security

We have implemented appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way. We use SSL encryption, secure servers, and industry-standard security practices to protect your data.

5. Data Retention

We will only retain your personal data for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

6. Your Legal Rights

Under data protection laws, you have rights including:

• Right to access: Request copies of your personal data
• Right to rectification: Request correction of inaccurate data
• Right to erasure: Request deletion of your data
• Right to restrict processing: Request limitation on processing of your data
• Right to data portability: Request transfer of your data
• Right to object: Object to processing of your data

7. Payment Information

Payment processing is handled by third-party payment processors (Stripe, PayPal, Razorpay). We do not store your full credit card information. Payment data is encrypted and transmitted securely to our payment processors.

8. Third-Party Links

Our website may include links to third-party websites. We do not have control over and are not responsible for the privacy practices or content of these websites.

9. Children's Privacy

Our services are not directed to children under 18. We do not knowingly collect personal information from children under 18.

10. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

11. Contact Us

If you have any questions about this Privacy Policy, please contact us: